a. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
Due to technical error, payment being charged on the Customer’s Card/Bank Account but the delivery of services is unsuccessful. Customer would be provided with the services at no extra cost. However, if in such cases, Customer wishes to seek refund of the amount, he/she would be refunded net the amount, after deduction of Payment Gateway charges or any other charges.
In case, the service user cancels the order online before the services mail delivered, the entire order amount will be refunded
In case the services ordered but not any data reflected in the required services, the order can still be cancelled online. Total order amount will be refunded. Subject to terms and condition. However, the order/services once delivered cannot be cancelled in any case.
b. The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
c. The application in the prescribed format should be sent to info@proclee.com
d. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Proclee through electronic mode in favor of the applicant and confirmation sent to the mailing address given in the online registration form. Proclee offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card/account
e. Company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
If it suspects a fraudulent transaction, or
If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use
For any reason outside the control of the Proclee including causes for delivery/receiving related difficulties.
If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, and invalid and delayed.
If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
If the funds available in the Payment Account are under any encumbrance or charge.
If your Bank or the NCC refuses or delays honoring the Payment Instruction(s)
Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
In case the payment is not effected for any reason, you will be intimated about the failed payment by an e-mail
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