Payment and Refund Policy

At Proclee.com, operated by SNG Infotech Private Limited, we aim to offer our customers seamless, secure, and transparent services. This Payment and Refund Policy outlines the circumstances under which refunds may be considered, ensuring clarity and protecting the interests of all stakeholders.

1. No Refund Policy

Amounts once paid through the payment gateway at Proclee.com are non-refundable, except under the following specific circumstances:

a. Technical Errors

• Multiple Debit Transactions: If the Customer’s Card/Bank Account is charged multiple times due to a technical error, the excess amount (excluding applicable Payment Gateway charges) will be refunded after verification.
• Excess Charge in a Single Transaction: If a Customer’s account is debited with an excess amount due to technical error, the excess amount (excluding applicable Payment Gateway charges) will be refunded.

b. Payment Charged but Service Unsuccessful

If payment is successfully charged but delivery of services fails due to technical issues:

• The Customer will be provided the intended service without any additional cost.
• If the Customer opts for a refund instead, the amount will be refunded after deducting Payment Gateway charges or any other associated fees.

c. Order Cancellation

• Before Service Delivery: If the Customer cancels the order online before the service (such as data or report delivery) is sent, the entire order amount will be refunded.
• No Data Reflected: If services are ordered but no data is reflected or found in the requested service, the Customer may cancel the order online and receive a full refund, subject to Terms and Conditions.
• After Service Delivery: Once services (data/report) have been delivered to the Customer, no cancellation or refund request shall be entertained under any circumstances.

2. Refund Application Procedure

• Customers must submit a formal application for a refund, including:
• The Transaction Number,
• The Original Payment Receipt (if any was generated).
• The application must be sent via email to: info@proclee.com.

3. Refund Processing

• Upon receiving the refund application, the request will undergo manual verification.
• If the claim is found valid:
• The eligible amount will be refunded through electronic transfer to the original payment source.
• Confirmation of the refund will be sent to the Customer’s email address as provided at the time of registration.
• Important:
  Proclee.com makes no guarantees regarding the accuracy, timeliness, or processing duration for refunds reaching the Customer’s bank/card account, as these depend on external banking systems and payment gateways.

4. Limitation of Liability

Proclee.com assumes no liability and will not be held responsible if any payment instructions cannot be completed under the following circumstances, including but not limited to:

• Suspicion of fraudulent or non-compliant transactions.
• Incomplete, inaccurate, invalid, or delayed payment instructions issued by the Customer.
• Insufficient funds or limits in the Customer’s Payment Account.
• Funds in the Payment Account are under lien, encumbrance, or legal charge.
• Refusal or delay by Customer’s bank or the National Clearing Corporation (NCC) to honor payment instructions.
• Circumstances beyond the control of Proclee.com or its service providers, including but not limited to:
• Natural disasters, acts of God,
• Technical system failures,
• Power outages,
• Disruptions due to strikes, wars, or external attacks on infrastructure.

In the event that the payment is unsuccessful or fails for any reason, an email notification will be sent to the Customer’s registered email address regarding the failed transaction.

5. Contact Us

For further information, assistance, or to apply for a refund, please contact:

Email: info@proclee.com
Registered Office: M-183, Gautam Nagar, Near Chetak Bridge, Govindpura, Bhopal, Madhya Pradesh, India, 462023

This Policy is subject to change without prior notice. Users are advised to review this page periodically for any updates.